Buy Safely on Stellk
From discovery and funding to checkout, delivery, and disputes, key buyer rules are driven by backend platform settings.
Purchase Flow
Find a product
Search or browse categories, then review the seller, stock, delivery format, ratings, and recent reviews.
Add to cart
Cart and checkout items are saved to your backend account, so totals stay consistent across pages and devices.
Fund your wallet
Use self-service top-up for third-party payment callback confirmation, or ask admin support for a manual wallet adjustment.
Pay from wallet
Checkout uses a backend price quote, including the current service fee from platform settings.
Receive delivery
Order delivery, seller chat, reviews, and disputes are linked to the same backend order record.
Buyer Protection
Buy from stores with matching product details, delivery promises, and recent reviews.
Do not accept off-platform payments or private delivery channels.
Keep chat on Stellk so support can review the full buyer-seller history if needed.
Review the order after delivery and leave feedback from your dashboard.
FAQ
How can buyers add funds?
There are two paths: self-service top-up and admin manual adjustment. Self-service deposits are credited only after a third-party payment callback is verified; manual adjustments are handled from admin user management and recorded in wallet history.
Why can checkout total differ from product price?
Checkout uses a backend quote and applies the current 5% platform service fee, so the payable total cannot be controlled by a URL or local browser state.
What if delivery does not arrive?
Contact the seller from the order page first. If it is unresolved, open a dispute within 72 hours of purchase so support can review the order, chat, and delivery records.
Can I get a refund?
Refunds are available for undelivered, mismatched, or support-approved dispute cases. Backend idempotency prevents repeated cancellation or repeated refund credits.
Ready to Start Shopping?
Need help? Contact support@stellk.com or open live support chat.