Privacy Policy

1. Introduction

Stellk takes privacy seriously. This policy explains how we collect, use, and protect information when you use account, order, wallet, chat, review, report, and dispute features.

2. Information We Collect

• Account registration data, such as username, email, and hashed authentication credentials.
• Buyer and seller profile data, such as display name, store details, contact details, and avatar.
• Transaction and wallet records, such as deposit intents, payment callback results, orders, refunds, withdrawals, and balance history.
• On-platform communication records, such as support chat, buyer-seller chat, reports, dispute messages, and admin intervention records.
• Security logs, such as login sessions, device data, IP, admin audit entries, and risk-control records.

3. How We Use Information

• Provide login, browsing, checkout, delivery, deposit, withdrawal, and after-sale services.
• Verify identity, prevent fraud, investigate reports, and resolve disputes.
• Maintain admin review, chat monitoring, wallet ledger, and audit-log workflows.
• Improve search, categories, stores, reviews, and platform experience.
• Comply with law, platform policy, and Terms of Service.

4. Information Sharing

We do not sell personal information. Where necessary, we share only the information needed to complete transactions and risk review with counterparties, payment providers, hosting providers, compliance bodies, or legal authorities.

5. Data Security

The platform uses server-side auth, HttpOnly sessions, role-based permissions, audit logs, password hashing, and controlled payment callbacks to reduce risk. Internet transmission is never absolutely secure, so you should also protect your account and devices.

6. Data Retention

We retain records for as long as needed to provide services, resolve disputes, process refunds, satisfy financial audits, and meet compliance obligations. Account deletion may not immediately remove transaction records that must be retained for legal or risk-control reasons.

7. Your Rights

You may request access, correction, or deletion of certain profile data. Order, wallet, dispute, and risk-control records may remain stored where required by platform or legal obligations.